ElectronicPalace is located in Los Angeles, California. Our mission is to provide the best services and lowest prices. Our #1 goal is customer satisfaction. ElectronicPalace offers both brand new and refurbished products. All refurbished products will be clearly specified in the product description.

Privacy Policy For your protection, all personal data obtained from our customer will not be sold, shared or distributed to third party without your permission. We realize that your personal information is private and will stay that way. We will not divulge or use for commercial purposes including sale of data or user information, including email addresses for any application other than the functionality of our web site.

Security We use Paymentech for secure online payment-processing connection. Paymentech uses secure sockets layer (SSL) digital certificate technology to connect securely and directly to the Payment GatewayÑachieving the highest security for the Internet connection between a merchant and the gateway.

Children ElectronicPalace encourages parents and guardians to supervise the activity of all children when using the internet. We can not prevent children under age of 18 from viewing the site. Children under age of 18 may not order merchandise through the site.

User Responsibilities You agree that all billing, shipping and registration information you provide on the site will be accurate and complete.

Payment The following payment options are available for your purchases:

Visa

Master Card

DisCover Card

American Express

Money order, cashiers check and personal checks are acceptable. The products will be shipped after these items have cleared . Please do not send cash.

Tax Sales tax will be added to all orders for California addresses. The current tax rate for California residents is 8.25%.

Shipping Most products are processed within 24 hours. We use UPS for majority of our shipping needs. Two air services and one Ground service are offered. Shipping charges are extra. Estimate of shipping charges are indicated in your order confirmation. All shipments are insured and guaranteed against lost or damage. Tracking number will be supplied by email. You may include special shipping instructions in the order form. Allow one day for processing of order.

Terms For shipping damages customer should contact both the carrier and ElectronicPalace immediately. Any missing or wrong item should be reported to ElectronicPalace within 48 hours. We make sure that all information in the site is correct and up to date. However, ElectronicPalace is not responsible for typographical errors or displayed images.

Return Policy 1- All merchandise can be returned or exchanged within 15 days of order date. 2- All returns are subject to 15% restocking fee. 3- Returns must be like original condition. 4- Shipping charges are non refundable. 5- All returns or exchanges require a RMA#. RMA# is issued by us. You can contact us By email. Please include your order confirmation number. 6- Customer is responsible for shipping charges to send the merchandise back to us. 7- All returns and exchanges must be double boxed. All supplied manufacturer accessories must be included in the original factory packaging. Print RMA# clearly on the outside of package.See Packaging Requirements. 8- A credit will be issued to your credit card account within seven days after returned package is received. 9- The exchanged merchandise will be sent back to you by the same shipping method the original order was placed. 10- Packages without RMA# will be automatically returned to the sender. 11- Original manufactures warranty cards and paperwork must be blank. 12- ElectronicPalace accepts no responsibility for loss or damaged items in return transit.

Packaging Requirements All products must be properly packaged for return. Electronic items in particular have special packaging requirements that need to be followed when returning to us. Please follow these requirements carefully. Failure to do so may result in a delay or rejection of your return.

1- Obtain a Return Material Authorization Number (RMA#). You may obtain the RMA# by calling 213-683-9680 or emailing Electronicpalace@sbcglobal.net. Email is the preferred method. Any item shipped back without a RMA# will not be accepted. 2- Carefully repack the product in the original shipping materials if they are still in good shape. If not obtain a new shipping box. 3- Put all original paperwork (invoice, warranty cards, manuals, and original printed material) in the box. 4- Print the RMA# clearly on the outside of package. The RMA# is valid for 10 business days only. 5- Insure the shipment with tracking number. 6- Items will be rejected if they are out of return warranty period, do not match the invoice or were not purchased from ElectronicPalace. It is customer responsibility to arrange return shipment for these items. It is customer responsibility to properly package the merchandise for return.

Warranty New or refurbished products sold by ElectronicPalace are covered by a manufacturerÕs warranty. The warranty period is typically for a minimum of three months depending the manufacture. Please note that we do not sell or offer grey market or foreign distributed products. These products Usually do not carry United States warranties and therefore are not repairable in the United States. ElectronicPalace is not responsible for any warranties, expressed or implied, of the manufactures products sold by us. Please note that manufacturerÕs warranties cover the defects in manufacturing. Broken or physically abused merchandise are not covered by the warranty. You may contact ElectronicPalace for assistance / questions regarding manufacturing warranty.